Delete your Truepost account
You can ask for your account to be deleted at any time. Nothing is removed the moment you ask: we check with your company first, then remove it within 30 days and tell you when it is done.
How to ask
In the app or on the website: open Me, tap Delete my account, then Ask to delete my account. While the request is open you can tap Keep my account.
Without the app: email [email protected] with your full name, the cellphone number you sign in with, and your company's name. We reply to confirm it is you before anything is removed.
What is deleted
Your login; your name, cellphone number and email address; your profile and certificate photos; your device and notification registrations; and the positions recorded while you were on duty, once no record below needs them.
What your company keeps, and why
Some records belong to your employer, and the law requires them to keep them: occurrence book entries and incident reports, which nobody can change or delete; attendance and timesheets for 3 years, under the Basic Conditions of Employment Act; and the records PSIRA inspects. These keep your name as it was, but are no longer linked to a login. Ask your company's Information Officer about them, or complain to the Information Regulator at inforegulator.org.za.
Owners: closing a whole company
If you own the company's account and want all of it removed, email [email protected]. We confirm with you, give you an export of what you must keep, and remove the rest.