Terms of service

Who we are

Truepost is provided by Sentrio Systems (Pty) Ltd, a South African company ("we"). It is software; we are not a security service provider and are not registered with PSIRA. Your company remains responsible for its guards, its sites and its clients.

What you get

Access to the Truepost app and website for the guards and staff you add, the features described on truepost.co.za, updates as we release them, and support by email at [email protected] on business days.

Your data

Everything you and your staff enter belongs to your company. We process it only to provide the service, as your operator under POPIA, in South Africa. When your subscription ends we delete it within 90 days, except records the law requires to be kept.

Your responsibilities

Keep sign-in details safe, add only people who work for you, tell your guards about the privacy notice (the app shows it for you), use the service lawfully, and pay your invoices. Do not try to break into, copy or resell the service.

Availability

We aim for the service to be available all the time, but we do not promise it will never be interrupted. The app keeps working without signal and sends what it saved later.

Fees

A new company starts on a 14-day free trial with up to 10 guards. After that the fee is the monthly price of the plan your company is on, as listed on the pricing page or agreed with you in writing. A plan sets the number of guards that can be active at one time. Fees are paid in advance, by card, in rand: the owner starts a plan by paying its first month, and the plan renews on the same day of each following month, when the card is charged for the next month. If the trial ends and no plan has been started, or a renewal is still unpaid 3 days after the day it was due, the service stops for your company until it is paid: your information is kept and can be read, but nothing can be added or changed and guards cannot book on. The owner may change the plan: a larger plan starts on the day it is paid for, at the difference between the two plans for the days left in the month already paid; a smaller plan starts on the next renewal, with no refund or credit. Prices change with 60 days' notice. You may stop at any time: your plan runs to the end of the month you have paid for and is not charged again. We may end the service with one month's notice.

Refunds

A plan is paid a month ahead. A month that has been paid for is not refunded when you stop or move to a smaller plan part-way through it. If a payment is wrong, for example the wrong plan, the wrong amount or a payment taken twice, write to [email protected] within 30 days: we correct it and pay back anything you overpaid, to the card it came from. Nothing here takes away a right you have under South African law.

Paying by card

Payments are taken by Paystack, a licensed South African payment company, on its own page. Truepost never sees or stores your card number. Paystack keeps the card you pay with and it is charged when your plan renews. To stop this, the owner removes the card on the website under Plans & billing, Your card: the plan is then not charged again.

Liability

To the extent the law allows, our liability for any claim in a year is limited to the fees you paid us in that year, and we are not liable for indirect losses such as lost contracts or profits. Nothing limits liability that cannot be limited under South African law, including the Consumer Protection Act where it applies.

Law

South African law applies and South African courts have jurisdiction.